Terms of Purchase

Ipaopaoi Terms of Purchase

These Terms of Purchase (“Terms of Purchase”) govern your purchases of products and services available through https://www.ipaopaoi.com (the “Company Sites” or the “Sites”).

The Company Sites are operated by HONGKONG TROVOU LIMITED, doing business under the brand Ipaopaoi (the “Company”, “we”, “us”, or “our”).

Your use of the Company Sites and these Terms of Purchase are also governed by our Terms of Service and Privacy Policy, which are incorporated herein by reference.

PLEASE CAREFULLY READ THESE TERMS OF PURCHASE, ALONG WITH OUR TERMS OF SERVICE, PRIVACY POLICY, RETURN POLICY, SHIPPING POLICY, AND ANY OTHER POLICIES OR AGREEMENTS REFERENCED HEREIN, BEFORE PURCHASING OR USING PRODUCTS OR SERVICES THROUGH THE COMPANY SITES.

By purchasing or using products or services through the Company Sites, you agree to be bound by these Terms of Purchase and all applicable policies referenced herein.

GENERAL

These Terms of Purchase constitute a valid and binding agreement between you and the Company, enforceable in accordance with their terms and applicable law.

By placing an order through the Company Sites, you represent that:

  1. You are at least 18 years of age or the age of majority in your jurisdiction;

  2. You have the legal capacity to enter into a binding agreement; and

  3. You are not prohibited from receiving products or services under applicable laws, rules, or regulations.

You agree to purchase and use products and services available through the Company Sites in compliance with these Terms of Purchase and all applicable laws, rules, and regulations.

You are responsible for complying with all applicable laws relating to your purchase, including laws applicable in the jurisdiction to which products are shipped.

Communications between you and the Company, including telephone calls, emails, and other correspondence, may be recorded or retained where permitted by applicable law for customer service, training, fraud prevention, quality assurance, or legal compliance purposes.

PRIVACY POLICY

The collection, use, disclosure, storage, and other processing of your personal information are governed by our Privacy Policy, which is available through the Ipaopaoi website.

By using the Company Sites or purchasing products from us, you acknowledge that personal information we obtain from you through the Sites, email, telephone, checkout, or other means may be collected, stored, and processed in accordance with our Privacy Policy.

The Company may update its Privacy Policy from time to time.

Any changes will be posted on the Company Sites.

Your continued use of the Sites following the posting of an updated Privacy Policy constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

PURCHASES

Order Processing

The Company reserves the right, in its reasonable discretion, to decline, limit, or cancel an order in certain circumstances.

This may occur, for example, when:

  • A product is out of stock;

  • Pricing or product information contains an error;

  • Payment cannot be successfully processed;

  • We reasonably suspect fraudulent or unauthorized activity;

  • Shipping restrictions prevent fulfillment;

  • An order violates these Terms of Purchase; or

  • Other circumstances prevent us from reasonably fulfilling the order.

The Company may take reasonable steps to verify your identity, payment information, shipping information, or other order details before processing an order.

If we cancel an order that has already been charged, we will issue an applicable refund according to the original payment method, subject to processing times imposed by your payment provider.

Without limiting the foregoing, the Company reserves the right, to the extent permitted by applicable law, to:

  1. Revoke or modify an offer;

  2. Correct errors, inaccuracies, or omissions;

  3. Update pricing;

  4. Modify promotional offers;

  5. Update product descriptions or specifications; and

  6. Correct other information appearing on the Company Sites.

Where required by applicable law, we will provide appropriate notice of material changes affecting an existing order.

Product and Service Descriptions

The Company makes reasonable efforts to provide accurate descriptions, images, specifications, and other information regarding products and services available through the Company Sites.

However, product descriptions, colors, measurements, images, specifications, and other information may occasionally contain errors or may differ slightly from the actual product.

Screen settings, lighting conditions, manufacturing variations, and other factors may also affect how product colors or appearance are displayed.

If you believe a product you received is materially different from the description provided on the Company Sites, please contact:

support@ipaopaoi.com

Any available resolution will be handled according to our applicable Return & Refund Policy.

Quick View and Add-to-Cart Features

The Company Sites may provide quick-view, product-preview, or add-to-cart features.

These features are provided for convenience and may display only limited product information.

Customers are encouraged to review the complete product page before placing an order, including:

  • Product description;

  • Available variants;

  • Size or dimensions;

  • Color;

  • Price;

  • Quantity;

  • Product specifications; and

  • Other relevant information.

The product page and checkout page provide the most current information available before purchase.

Pricing Information

The Company strives to provide accurate pricing information for products and services available through the Company Sites.

However, occasional pricing, promotional, or technical errors may occur.

If a product or service is displayed with an incorrect price due to an error, the Company reserves the right, to the extent permitted by law, to correct the error, cancel the affected order, or contact you before processing the order.

If payment has already been collected for an order that we cancel because of a confirmed pricing error, an applicable refund will be issued to the original payment method.

Product prices, promotions, discounts, and offers may be changed from time to time without prior notice unless otherwise required by applicable law.

Product and Service Availability

Product availability shown on the Company Sites is provided as an estimate and may change at any time.

Inventory levels can change quickly, and we cannot guarantee that an item marked “in stock” will remain available until your order has been successfully processed.

In rare circumstances, a product may become unavailable after an order has been placed.

If this occurs, the Company may:

  • Cancel the unavailable item;

  • Notify you by email;

  • Issue an applicable refund for the canceled item; or

  • Offer another appropriate resolution where available.

Estimated shipping and delivery times are provided in our Shipping Policy.

Actual delivery times may vary due to:

  • Product availability;

  • Fulfillment processing;

  • Carrier delays;

  • Customs processing;

  • Weather;

  • Destination;

  • Local delivery conditions; or

  • Other circumstances outside our reasonable control.

Product Requirements and Customer Responsibilities

Products offered through the Company Sites may be manufactured, packaged, or fulfilled from different locations.

Depending on the product and destination, certain products:

  • May not include a manufacturer warranty unless specifically stated;

  • May have limited service or support options;

  • May include instructions or packaging primarily in English;

  • May differ from standards or labeling requirements in certain jurisdictions;

  • May require adapters or converters for electrical products; or

  • May be subject to local import or usage restrictions.

Before purchasing, customers are responsible for determining whether a product is suitable for their intended use and whether it can legally be purchased, imported, possessed, or used in their jurisdiction.

Where product-specific safety instructions or warnings are provided, customers should review and follow them carefully.

TAXES, CUSTOMS DUTIES, AND FEES

Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes, value-added taxes, tariffs, brokerage fees, or other government charges imposed by the destination country or jurisdiction.

Such charges may be collected separately by:

  • Customs authorities;

  • Local governments;

  • Shipping carriers; or

  • Other authorized entities.

These charges are generally not included in the product price or shipping fee unless specifically stated otherwise.

The Company does not control customs charges imposed by destination authorities.

Customers are responsible for understanding any applicable import requirements before placing an order.

ORDER INFORMATION

You are responsible for providing complete and accurate information when placing an order, including:

  • Full name;

  • Shipping address;

  • Billing information;

  • Email address;

  • Telephone number; and

  • Product or variant selections.

Please review your order information carefully before completing checkout.

If you discover an error after submitting your order, contact us as soon as possible at:

support@ipaopaoi.com

We will make reasonable efforts to assist you if the order has not already entered fulfillment or shipping.

Changes cannot be guaranteed once processing has begun.

SHIPPING AND DELIVERY

Shipping methods, estimated delivery times, tracking information, shipping charges, international delivery, and related matters are governed by our Shipping Policy.

Shipping times displayed on the Company Sites are estimates and are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate delivery address and for monitoring shipment tracking where available.

RETURNS, REFUNDS, AND QUALITY ISSUES

Returns, refunds, damaged items, defective products, incorrect items, unauthorized returns, and other post-delivery issues are governed by our Return & Refund Policy.

If you experience an issue with your order, please contact our support team before returning any item.

Email: support@ipaopaoi.com

Please include your Order Number, Order Email, and relevant photographs or videos where appropriate.

CONTACT INFORMATION

If you have questions regarding these Terms of Purchase, your order, or products purchased through the Company Sites, please contact Ipaopaoi Customer Support.

Brand Name: Ipaopaoi

Website: https://www.ipaopaoi.com

Email: support@ipaopaoi.com

Phone: +1 (701) 779-6873

BUSINESS INFORMATION

Company Name: HONGKONG TROVOU LIMITED

Business Address:
RM 509, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI HONG KONG

Please note: This business address is not a return address.

Please contact support@ipaopaoi.com before returning any product so our customer support team can provide the appropriate instructions.