FAQ

Ipaopaoi Frequently Asked Questions (FAQ)

Welcome to the Ipaopaoi FAQ page! Here you'll find answers to common questions about ordering, payments, shipping, delivery, and after-sales support.

If you can't find what you're looking for, please contact us at support@ipaopaoi.com with your Order Number and Order Email, and our customer support team will be happy to assist you.

Ordering & Payments

Q: How do I apply a discount code?

To apply your discount code during checkout using either PayPal or a credit/debit card, please follow the steps below:

  1. Select the product you wish to purchase and click "Add to Cart."

  2. In your cart, click "PAY WITH DEBIT/CREDIT CARD" to proceed to checkout.

On mobile: Tap "Show order summary", then enter your discount code.

On desktop: Enter your discount code in the discount code field on the right side of the checkout page.

  1. After applying the code, continue with your payment using either PayPal or your credit/debit card.

Q: What payment methods do you accept?

We accept a wide range of secure payment options:

  • PayPal

  • Visa

  • MasterCard

  • American Express (AE)

  • Diner's Club

  • Most major debit and credit cards

  • Apple Pay

  • Google Pay

Q: How much is the shipping fee?

Our standard shipping fee is typically USD $5.99 for worldwide delivery. The final shipping rate may vary depending on your location and any active promotions.

The exact shipping cost will always be displayed clearly at checkout before you complete your purchase.

Shipping & Delivery

Q: When will my order ship?

Orders are generally processed before being handed over to the shipping carrier. Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

If you have not received a shipping update within the expected processing period, please contact Ipaopaoi Customer Support at support@ipaopaoi.com.

Q: Do you offer international shipping?

Yes. Ipaopaoi ships worldwide.

We work with international fulfillment and logistics partners. Depending on product availability and your delivery location, your order may be dispatched from an available fulfillment center.

Q: How long does shipping take?

Our estimated delivery time is 10–20 business days after your order has been processed and shipped.

Actual delivery times may vary depending on your location, local carriers, customs processing, holidays, weather conditions, or other circumstances outside our control.

Q: How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number.

You may use the tracking number on a universal tracking service such as:

https://www.17track.net/en

Q: Why isn't my tracking information updating?

Please allow approximately 24–48 hours after receiving your shipping confirmation for the tracking system to display new updates.

It is also normal for a package to go several days without an update while traveling between carrier hubs or international transit points.

Q: I only received part of my order. Why?

If your order contains multiple items, they may occasionally be shipped in separate packages from different fulfillment locations.

Each package may have its own tracking number. If applicable, separate tracking information will be sent to your email.

Order Modifications & Cancellations

Q: Can I change my shipping address, name, or phone number?

Address changes are extremely time-sensitive.

Please contact us immediately at support@ipaopaoi.com with the subject line:

"Urgent: Address Change"

Please include:

  • Your Order Number

  • Your Order Email

  • The complete and correct shipping information

We will do our best to update your information if your order has not yet entered the fulfillment or shipping process.

If your order has already shipped, we may no longer be able to modify the delivery information. In this situation, we recommend contacting the shipping carrier directly.

Q: Can I change the items in my order, such as size, color, or quantity?

Please contact us as soon as possible at support@ipaopaoi.com with the subject line:

"Urgent: Order Change"

Please include:

  • Your Order Number

  • Your Order Email

  • The specific change you would like to make

Changes can only be made if your order has not yet reached the fulfillment stage.

Q: Can I cancel my order?

If your order has not yet been dispatched, please contact us as soon as possible and we will check whether cancellation is still possible.

A handling fee may apply where applicable.

Once an order has already shipped, it generally cannot be canceled.

Post-Delivery Issues

Q: My order arrived damaged. What should I do?

We sincerely apologize if your order arrived damaged.

Please email support@ipaopaoi.com and include:

  • Your Order Number

  • Your Order Email

  • Photos or a video showing the damaged item(s)

  • A clear photo of the shipping label on the package

Our support team will review the information and assist you as quickly as possible.

Q: What if I believe my item has a quality issue or defect?

At Ipaopaoi, we take product quality seriously.

If you believe your item has a defect or quality issue, please email support@ipaopaoi.com and provide:

  • Your Order Number

  • Your Order Email

  • A clear description of the issue

  • Photos or a short video clearly showing the problem

Our team will review your case and assist you with the appropriate solution.

Q: I received the wrong item or am missing an item. What should I do?

We apologize for the inconvenience.

Please email support@ipaopaoi.com and include:

  • Your Order Number

  • Your Order Email

  • A photo or video of the incorrect item received

  • A list of any missing items

Our customer support team will review your order and help resolve the issue.

Account & Communication

Q: I didn't receive an order confirmation email. What should I do?

First, please check your spam or junk email folder.

If you still cannot find the confirmation email, contact us at support@ipaopaoi.com with the email address you believe you used during checkout.

Our team will help locate your order and resend the confirmation where possible.

Q: I haven't received my tracking number yet. What should I do?

Tracking information is typically sent after your order has been processed and shipped.

If you have been waiting longer than expected, please check your spam or junk folder first.

If you still cannot find the tracking email, contact Ipaopaoi Customer Support at:

Email: support@ipaopaoi.com
Phone: +1 (701) 779-6873

Contact Ipaopaoi

If you have any additional questions about your order, payment, shipping, delivery, or product, please contact us:

Brand: Ipaopaoi

Email: support@ipaopaoi.com

Phone: +1 (701) 779-6873

Business Information

Company Name: HONGKONG TROVOU LIMITED

Registered Address:
RM 509, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI HONG KONG