Return Policy

Ipaopaoi Return & Refund Policy

Last Updated: July 25, 2025

Thank you for shopping with Ipaopaoi. Your satisfaction is important to us.

If you have any concerns about your order, please contact our customer support team directly at support@ipaopaoi.com and include your Order Number and Order Email so we can assist you as quickly as possible.

Please review our Return & Refund Policy carefully below.

1. General Return Policy

Please note that all sales are final.

We do not generally accept returns or exchanges unless:

  • The item arrives defective

  • The item arrives damaged

  • You receive an incorrect product

  • Another verified quality issue is confirmed by our customer support team

If you experience any of the issues above, please contact us before sending any product back.

2. Damaged, Defective, or Incorrect Items

At Ipaopaoi, we stand behind the quality of our products.

If your item arrives damaged, defective, or incorrect, please inspect your order upon delivery and contact us within 7 days of receiving your package.

Please email:

support@ipaopaoi.com

To help us review your claim quickly, please include:

  • Your Order Number

  • The Email Address used to place the order

  • A clear description of the issue

  • Clear photographs or video showing the defect, damage, or incorrect item

  • A photo of the shipping label or package where applicable

Our customer support team will review the information provided and determine the appropriate resolution.

Depending on the circumstances, an approved solution may include:

  • A replacement

  • A partial refund

  • A full refund

All claims are reviewed on a case-by-case basis.

3. Refunds

If a full or partial refund is approved, the refund will be issued to your original payment method.

Once processed, refunds generally take approximately:

7–12 business days

to appear in your account.

Please note that the exact posting time may vary depending on your bank, credit card provider, PayPal, or other payment provider.

After a refund has been processed by us, any additional processing time is controlled by your payment provider.

4. Exchanges

We do not offer standard product exchanges.

Replacement items may only be provided when an item:

  • Arrives defective

  • Arrives damaged

  • Is incorrect

  • Has another verified quality issue

Any replacement request must first be reviewed and approved by our customer support team.

5. Unauthorized Returns

Please do not return any product without first contacting us.

Before sending an item back, you must contact our customer support team and receive instructions or approval.

Items sent back without prior authorization may not be accepted.

We may be unable to provide a refund, replacement, or other resolution for unauthorized returns.

To begin a claim, please contact:

support@ipaopaoi.com

and include your Order Number, Order Email, and details of the issue.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, name, or phone number, please contact us as soon as possible.

We will do our best to update the information if your order has not yet been processed or shipped.

Once an order has already been shipped, we may be unable to change the delivery information.

7. Refused or Unclaimed Packages

Customers are responsible for monitoring tracking information and collecting packages where required by the local carrier.

Packages returned because of:

  • An incorrect or incomplete shipping address

  • Failure to collect the package

  • Refusal of delivery

  • Other customer-related delivery issues

may not automatically qualify for a refund.

Please contact our support team if you experience a delivery issue so we can review the situation.

8. How to Contact Us

If you have any questions, concerns, or issues with your order, please contact Ipaopaoi Customer Support.

For the fastest assistance, include your Order Number and Order Email in your message.

Brand: Ipaopaoi

Email: support@ipaopaoi.com

Phone: +1 (701) 779-6873

Our team will review your request and do our best to provide an appropriate resolution.

Business Information

Company Name: HONGKONG TROVOU LIMITED

Business Address:
RM 509, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI HONG KONG

Important: This business address is not a return address.

Please do not send products to this address unless specifically instructed by our customer support team.

For return or refund assistance, contact:

support@ipaopaoi.com