Privacy policy
Ipaopaoi Privacy Policy
PRIVACY NOTICE
Last Updated: July 2018
Thank you for visiting our website, operated by Ipaopaoi and HONGKONG TROVOU LIMITED (the "Company").
We are committed to providing a safe and convenient online shopping experience while respecting and protecting the privacy of your personal information.
This Privacy Policy describes the types of information we collect from and about you when you visit our website (each a "Site"). The Sites and all functionality and features available through them are collectively referred to as the "Services".
This Privacy Policy also explains how the Company may use and share your personal information, as well as the choices available to you regarding certain uses of that information.
By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy, including the transfer to and storage of your personal information in the United States, Canada, Hong Kong, or other locations where our service providers operate.
If you do not agree with this Privacy Policy, please do not access or use the Services.
Q: What Information Does the Company Collect?
A: The Company may collect information from or about you in the following ways:
From Our Interactions With You
We collect information from and about you and your transactions and other interactions with us.
This may include when you:
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Use our Services
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Make a purchase
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Sign up for newsletters or email lists
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Participate in promotions, contests, surveys, or product reviews
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Contact our customer service team
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Send a gift or virtual gift card
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Otherwise interact with us
If you make a purchase from us, we may also collect information such as your billing address, shipping address, contact details, and payment-related information necessary to process your order.
Information You Provide About a Third Party
If you send someone else a communication through the Services, we may collect information such as that person's:
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Name
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Telephone number
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Email address
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Shipping address
Automatically Collected Information
We, or our service providers, may use cookies, web beacons, pixel tags, log files, JavaScript, and similar technologies to collect information about visitors to our Site and interactions with our emails and online advertisements.
This information may include:
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Browser type
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Operating system
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Mobile device model
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Pages viewed
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Links clicked
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IP address
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Device identifiers
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Referring websites
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Time spent on the Site
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Frequency of visits
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Email interactions
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Other site usage information
This information helps us improve our Site, remember preferences, analyze performance, personalize your shopping experience, and provide advertising that may be relevant to you.
Information From Third-Party Sources
We may receive information from other sources to update or supplement information you provide to us or information we collect automatically.
This may include information received when you interact with us through third-party platforms or social networks, subject to your privacy settings on those platforms.
Combination of Information
We may combine information we receive from or about you from different sources, including:
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Information you provide directly
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Information collected automatically
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Information associated with different devices
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Information from online and offline sources
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Information from third-party sources
Third-Party Analytics and Advertising
We may use third-party advertising, analytics, and tracking tools to better understand how visitors use our Site and to improve the effectiveness of our Services, content, and advertising.
These third parties may use cookies, pixel tags, log files, and similar technologies to collect and store information.
Their use of such technologies is governed by their own privacy policies.
Q: What Are My Tracking Options?
Certain parts of the Site may require cookies to function properly.
The following are common categories of cookies that may be used:
Strictly Necessary Cookies
These cookies are necessary for essential website functionality, such as:
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Maintaining your logged-in status
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Managing your shopping cart
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Processing checkout
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Providing core website functionality
Performance Cookies
These cookies collect information about how visitors use our Services, such as pages visited and technical errors.
This information is generally used to improve website performance and user experience.
Functionality Cookies
These cookies allow us to remember choices you make, including:
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Shipping country
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Currency preferences
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Language preferences
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Other personalized settings
Targeting Cookies
These cookies may be used to deliver advertisements that are more relevant to your interests and to measure the effectiveness of advertising campaigns.
They may be placed by us or by our advertising partners.
Our systems may not respond to all "Do Not Track" browser signals.
You may adjust your browser, device, or advertising settings to manage cookies and personalized advertising.
For more information about managing cookies and advertising preferences, you may visit:
http://www.networkadvertising.org/managing/opt_out.asp
Google Analytics opt-out tools may also be available at:
https://tools.google.com/dlpage/gaoptout/
Additional information about cookies may be found at:
Q: How Does the Company Use the Information Collected?
A: We may use information collected from or about you for purposes including:
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Processing, confirming, delivering, installing, and tracking your orders
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Processing payment transactions
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Arranging shipping
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Managing returns and refunds
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Maintaining purchase records
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Contacting you regarding your orders
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Improving your online shopping experience
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Recognizing and welcoming returning visitors
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Sending newsletters, promotional materials, and offers
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Providing personalized Site content
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Delivering relevant offers and advertisements
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Improving our products, Services, website, and customer service
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Performing analytics and demographic research
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Protecting against fraud and unauthorized transactions
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Managing business and security risks
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Detecting unauthorized users or security threats
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Responding to your questions and customer service requests
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Complying with legal obligations
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Carrying out other purposes disclosed to you when information is collected
Q: What Information Does the Company Share With Others?
A: We may share personal information in the following circumstances:
Company Affiliates
We may share information with affiliated companies and entities associated with our business.
Co-Marketing Partners
Certain Services or promotions may be provided in cooperation with third parties.
If you choose to participate, information may be provided to those third parties where necessary to provide the applicable products, Services, rewards, or promotional programs.
Other Third Parties
We may share information with selected partners, affiliates, and third-party service providers when reasonably necessary for business operations, marketing, analytics, fulfillment, or other lawful purposes.
Legal Disclosures and Safety
We may disclose information where required to:
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Comply with applicable laws
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Respond to legal processes
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Cooperate with governmental authorities
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Prevent fraud
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Protect against security threats
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Enforce our policies
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Protect the rights, property, or safety of the Company, our customers, or others
Sale or Transfer of Business
If the Company undergoes a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar corporate transaction, information collected about customers may be transferred as part of that transaction.
Where appropriate, we will use reasonable efforts to require the recipient to handle personal information consistently with this Privacy Policy.
Service Providers
We use third-party service providers to perform certain services on our behalf.
Information may be shared with these providers where necessary for them to perform their services.
Aggregate or Anonymous Information
We may share aggregated, de-identified, or anonymous information for analytics, marketing, research, or other lawful business purposes.
Such information is not intended to personally identify you.
Text Marketing and Notifications
Where applicable, if you provide your phone number and consent to receive text messages, we may send:
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Order notifications
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Shipping updates
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Customer service communications
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Abandoned cart reminders
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Promotional messages
You may unsubscribe from marketing text messages by following the unsubscribe instructions included in the message or by contacting us.
Information necessary to deliver SMS messages may be shared with our messaging service providers.
Q: How Can I View, Update, or Remove My Information?
If you have made a purchase or created an account, you may contact our Customer Service team to request access to or correction of certain personal information.
You may also have rights under applicable privacy laws to request:
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Access to your personal information
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Correction of inaccurate information
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Deletion of certain personal information
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Restriction of certain processing
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Other applicable privacy rights
We may need to retain certain information where required or permitted by law, including for fraud prevention, accounting, tax, legal, or transaction-related purposes.
To submit a request, contact:
Q: What Choices Do I Have About Receiving Communications?
You may receive transactional communications relating to your orders and account.
Where permitted by applicable law, you may also receive promotional communications from us.
Email Promotional Offers
You may unsubscribe from promotional emails at any time by clicking the "unsubscribe" link included in an email.
You may also contact us directly at:
Other Communications
For questions regarding communication preferences, please contact our Customer Service team.
Q: What Are California Privacy Rights?
If you are a California resident, you may have certain rights regarding your personal information under applicable California privacy laws.
To submit a privacy-related request, please contact:
Please include:
Attn: California Privacy
in the subject line of your email and provide sufficient information for us to understand and process your request.
We may need to verify your identity before completing certain requests.
Please allow a reasonable period of time for us to process your request in accordance with applicable law.
Third parties that are not affiliated with the Company maintain their own privacy policies and practices.
If you wish to manage information provided directly to such third parties, please contact them separately.
Q: What About Children's Privacy?
Protecting children's privacy is important to us.
Our Services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under that age.
If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete the information.
If you are under the applicable age of majority in your jurisdiction, you should use the Services only with the involvement and consent of a parent or legal guardian where required by law.
Q: What About Security?
We use reasonable physical, administrative, and technical safeguards designed to protect the information we collect from and about customers and Site visitors.
When sensitive information is transmitted through our website, security technologies such as SSL encryption may be used to protect the transmission.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security.
Q: What About Other Websites?
Our website may contain links to third-party websites that are not operated by or affiliated with Ipaopaoi.
Third-party websites may:
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Use their own cookies
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Collect personal information
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Use different privacy practices
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Maintain separate security standards
We are not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review their privacy policies before providing personal information.
Q: Where and for How Long Is My Data Stored?
Your personal information may be stored and processed on servers located in:
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United States
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Canada
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Hong Kong
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Other countries where our service providers operate
The privacy and data protection laws of these locations may differ from the laws in your country of residence.
Information may also be disclosed where required by governmental authorities, judicial processes, or applicable laws.
Personal information will generally be retained only for as long as reasonably necessary to:
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Fulfill the purposes for which it was collected
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Provide Services to you
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Complete transactions
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Meet legitimate business requirements
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Comply with legal obligations
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Resolve disputes
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Enforce agreements
Information that is no longer required may be deleted, anonymized, or otherwise handled in accordance with applicable law.
Q: What If I Live Internationally?
Our digital operations and service providers may operate in the United States, Canada, Hong Kong, and other locations.
By using our Services, you acknowledge that your personal information may be transferred, processed, and stored outside your country of residence, subject to applicable law.
Q: How Does the Company Communicate Changes to This Policy?
Any changes to this Privacy Policy will be posted on this page.
We may update this Privacy Policy from time to time to reflect:
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Changes in our business practices
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Changes in our Services
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New technologies
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Legal or regulatory requirements
Your continued use of the Site after an updated Privacy Policy is posted will constitute acknowledgement of the updated policy to the extent permitted by law.
Q: Who Do I Contact If I Have Privacy Questions or Concerns?
If you have questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact Ipaopaoi Customer Service.
Brand Name: Ipaopaoi
Email: support@ipaopaoi.com
Phone: +1 (701) 779-6873
Business Information
Company Name: HONGKONG TROVOU LIMITED
Business Address:
RM 509, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI HONG KONG
Please note: This business address is not a return address. For product returns or order-related assistance, please contact support@ipaopaoi.com before sending any item.
Governing Law
This Privacy Policy and any separate agreements whereby we provide Services shall be governed by and construed in accordance with applicable laws of the UK, subject to any mandatory rights or protections available to consumers under the laws applicable in their place of residence.