Shipping Policy
Ipaopaoi Shipping Policy
Last Updated: July 25, 2025
Thank you for shopping with Ipaopaoi. We know you're excited to receive your order, so we've put together this Shipping Policy to explain how we process, ship, and track your package.
1. Order Processing
Our team begins preparing your order as soon as possible.
Orders typically require approximately 3 business days for processing, quality checks, packing, and handoff to our shipping partners.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
2. Shipping Time & Cost
Once your order has been processed and shipped, estimated delivery typically takes:
10–20 business days
Our standard worldwide shipping fee is typically:
$5.99 USD
The exact shipping cost applicable to your order will be displayed at checkout before you complete your purchase.
3. Shipping Delays
Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, including:
-
Customs inspections
-
Carrier delays
-
Severe weather
-
High seasonal shipping volumes
-
Local delivery disruptions
-
International transit delays
Shipping timeframes are estimates and cannot always be guaranteed.
We appreciate your patience and understanding if your shipment experiences an unexpected delay.
4. Tracking Your Order
Once your order has shipped, Ipaopaoi will send you a Shipping Confirmation email containing your tracking number.
You may track your shipment using:
Please note that tracking information may take several days to become active after your shipping confirmation is sent.
If tracking does not update immediately, this does not necessarily mean there is a problem with your shipment.
5. Why Did I Only Receive Part of My Order?
If your order contains multiple items, they may occasionally be shipped separately.
We may dispatch products from different fulfillment facilities so individual items can reach you as efficiently as possible.
If your order is divided into multiple shipments, you may receive separate Shipping Confirmation emails with an individual tracking number for each package.
6. Changes to Your Order
Requests to change an order are extremely time-sensitive.
If you need to correct your:
-
Shipping address
-
Name
-
Phone number
-
Product size
-
Product color
-
Quantity
-
Other order information
please contact us as soon as possible, ideally within 12 hours of placing your order.
Please email:
Include the following information:
-
Your Order Number
-
Your Order Email
-
A clear description of the change you would like us to make
Our fulfillment team works quickly, so we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.
However, we will always do our best to assist you.
7. Missed Deliveries
If a delivery attempt is unsuccessful, the carrier may leave a delivery notice, attempt delivery again, or hold your package at a local collection point or post office.
Please contact your local delivery provider using your tracking number for the most accurate delivery information.
If you still need assistance, you may contact Ipaopaoi Customer Support.
Please note that customers are responsible for providing complete and accurate delivery information and for collecting packages where required.
We may not be responsible for packages returned because of an incorrect or incomplete address or failure to collect a shipment.
8. What to Do If Your Shipment Is Taking Longer Than Expected
If your package appears to be delayed, please follow these steps:
Step 1: Check Your Tracking
Review the date of the most recent tracking update.
If the package has received a tracking update within the last 7 days, it may still be moving normally through the carrier's network.
Step 2: Contact Us If There Are No Updates
If your tracking has shown no new updates for more than 7 days, please contact us at:
Please include:
-
Your Order Number
-
Your Order Email
Our customer support team will help investigate the shipment.
9. Lost or Stolen Packages
We understand how frustrating it can be when a package appears to be missing.
If you contact us regarding a potentially lost shipment, we will work with the applicable shipping provider to investigate its status.
Lost in Transit
If an investigation confirms that your package was lost while in transit, we will assist you with an appropriate resolution, which may include sending a replacement order.
Packages Marked as Delivered
If tracking shows that your package was successfully delivered but you cannot locate it, we recommend first:
-
Checking around your property or delivery location
-
Asking household members
-
Checking with neighbors
-
Contacting your building management or reception desk
-
Contacting the local delivery carrier
Unless otherwise required by applicable law or covered by an applicable protection service, we may not be responsible for packages that are lost or stolen after tracking confirms successful delivery to the shipping address provided by the customer.
10. Where We Ship
Shipping Destinations
Ipaopaoi ships worldwide.
In the rare event that we are unable to ship an order to your destination, we will contact you as soon as possible.
Fulfillment Locations
We work with fulfillment facilities and logistics partners in multiple regions.
Depending on product availability, shipping destination, and inventory location, orders may be fulfilled from facilities in the United States, Canada, Australia, the EU, or other partner manufacturing and fulfillment locations.
This allows us to provide a broader product selection and efficient international delivery.
11. Important Shipping Information
By placing an order with Ipaopaoi, you acknowledge the following:
Shipping Times
All shipping and delivery timeframes are estimates rather than guarantees.
Delivery times may be affected by customs, carriers, weather, holidays, local delivery conditions, and other circumstances outside our reasonable control.
Customs, Duties & Taxes
Customers are responsible for any applicable customs fees, import duties, taxes, or other charges imposed by authorities in the destination country unless otherwise stated at checkout.
Such fees are generally not included in the product price or shipping cost.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before submitting your purchase.
We may not be responsible for packages lost, delayed, or returned because of incorrect or incomplete shipping information provided by the customer.
Delivered Packages
When carrier tracking confirms successful delivery to the address provided at checkout, the order will generally be considered delivered.
Please contact the carrier and our customer support team as soon as possible if you believe there is an issue with a delivered package.
Have Questions? Contact Ipaopaoi
If you have questions about shipping, tracking, delivery, or your order, please contact our customer support team.
Brand: Ipaopaoi
Email: support@ipaopaoi.com
Phone: +1 (701) 779-6873
To help us locate your order quickly, please include your Order Number and the Email Address used when placing your order.
Business Information
Company Name: HONGKONG TROVOU LIMITED
Business Address:
RM 509, 5/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI HONG KONG
Please note: This business address is not a return address. Please contact support@ipaopaoi.com before returning any product.